Chris Hicken

Chris Hicken
CEO at Nuffsaid

Recent Posts

May 20, 2020  |  Chris Hicken

In the midst of this crisis, Success leaders are looking for ways to check in with customers to gauge churn risk without sounding tone-deaf. Here’s a step-by-step on gauging risk and engaging customers in an appropriate way (hint: it doesn't include NPS).
May 12, 2020  |  Chris Hicken

If the Success team is handling more customers that aren't a good fit and are unlikely to renew, there's a good chance the Sales team is closing "bad" deals. Here's how Success leaders can fix the problem.
Apr 20, 2020  |  Chris Hicken

1:1s can easily slip into being routine, surface-level discussions. For the direct report, they're unhelpful; for the manager, they consume time. Here's how we redesigned our 1:1 meeting structure so they're always valuable.
Apr 13, 2020  |  Chris Hicken

For CSMs who feel "stuck" in terms of pay and level of responsibility: here's how to get to the next level and increase your income and exposure within the company.
Mar 30, 2020  |  Chris Hicken

Most companies report the same reasons for churn, but they're not actionable. Instead, Success leaders should keep a pulse on earlier indicators of customer health.
Mar 23, 2020  |  Chris Hicken

A step-by-step on how we brainstormed, evaluated, and finally landed on Nuffsaid's three core values.
Feb 11, 2020  |  Chris Hicken

Nuffsaid raised a seed round of $4.3M led by General Catalyst and Gradient Ventures. Co-founder and CEO Chris Hicken shares how it was done.